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The Role: Quality Inspector (Operations)
Key Responsibilities:
1. Resident Relocation & Support: • Lead the relocation of residents to temporary accommodations (Home Away From Homes), ensuring all logistical aspects, including signing contracts, managing moves, and providing resident support, are handled to ensure a smooth experience for residents moving out and back to their home, including regular and reliable communication leading up to moving out of the home for the works and moving back home. • Conduct inventory checks of temporary accommodations post-vacancy, ensuring all issues are identified and addressed, with documentation of findings and remedial actions. • Serve as the primary contact for residents, addressing any concerns and providing updates during relocations.
2. Post-Completion Aftercare: • Lead aftercare visits following the completion of major works across the five towers, identifying and documenting any defects for resolution by contractors. • Ensure all defect management is handled promptly and reported accurately to contractors for follow-up and rectification. • Record quality issues on relevant systems to ensure robust performance management. • Representing the client team at programmed after care visits to record the status of completion / remedial action in each home as per allocated tower(s).
3. Pre-Works Coordination: • Collaborate with contractors and the client to ensure residents’ preferences and choices are accurately captured and communicated prior to the start of works.
4. Void Works • Coordinate void works with the nominated Camden contractor • Managing utilities, telecoms, and other preparatory tasks for vacant units
5. Contractor & Service Coordination: • Lead coordination efforts for Pest Control, Damp & Mould, Decluttering and Mechanical & Electrical (M&E) repairs (e.g., boilers and electrical work) with Camden’s contractors. • Oversee the coordination of wider Camden services that impact the project, such as road closure permits and other external service adjustments.
6. Health & Safety Compliance: • Ensure health and safety regulations are strictly followed, with a focus on residential safety during ongoing works. • Collaborate with contractors to maintain a safe work environment, conducting regular safety checks.
7. Documentation & Reporting: • Maintain detailed and accurate project documentation, including contracts, relocation agreements, aftercare reports, and health & safety logs. • Ensure compliance with all project documentation standards required by the project team and the client.
8. Supporting Project Activities: • Assist the project team with additional tasks such as document control, resident engagement, and inspections of respite facilities across the five towers. • Attend handover meetings and ensure that all project-related deliverables are accurately documented and communicated and ensure all snags have been attended to.
9. Stakeholder Engagement: • Act as the main liaison between residents, contractors, and the project team, ensuring open communication and regular updates on progress. • Address any resident concerns promptly, working with contractors and the project team to resolve issues impacting the project or residents’ well-being.
About You: The successful candidate will have a background in construction management or operations management within a residential or property management environment. Experience in relocation logistics and resident engagement is highly desirable. You will need excellent communication and problem-solving skills, as well as the ability to collaborate with contractors, residents, and other stakeholders to ensure project success. You will be working closely with and taking direction from the Programme Manager and Project Manager, ensuring that the project aligns with overall objectives and timelines. Knowledge of health and safety regulations, building codes, and compliance standards is essential. You should be able to work independently and within a team, prioritizing tasks in a fast-paced project environment.
