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- 5 years' + experience managing high end residential properties
- Be a confident communicator - a decision maker
- Have an expert eye for detail and deliver outstanding levels of service
- Negotiate tenancy agreements, renewals, and terminations for residential properties.
- Assist with the administrative process for documenting commercial property lease renewals and rent reviews.
- Review residential leases ensuring accuracy and completeness and ensure compliance with the landlord’s requirements during the referencing and due diligence process.
- Manage lease events, including expiries, breaks, rent reviews and right to rent updates.
- Proactively manage vacancies to reduce void periods and maximise rental income.
- Work with agents to market properties effectively and maintain high standards for viewings.
- Liaise with the property management agency to ensure properties are ready for new tenants, overseeing all necessary preparations.
- Coordinate with contractors and external property managing agents on general maintenance, including reviewing and approving quotes, obtaining post-work completion reports, and ensuring value for money.
- Ensure property rental values are maintained through regular inspections and maintenance, reporting findings to the Manager, and ensuring they are resolved.
- Minimise tenant complaints.
- Overseeing any tender process arranged by the property management agency for contractor contracts.
- Manage minor interior design upgrades, refurbishment, and redecoration to enhance property appeal.
- Maintain an accurate fixed asset register and assess items for capital improvements or replacement.
- Collaborate with the finance team to prepare property budgets, forecasts, and financial/narrative reports.
- Manage dilapidation claims, end-of-tenancy financial reconciliations and oversee repayment of tenant deposits.
- Implement cost-saving strategies through effective challenging of service providers.
- Oversee utility invoices during void periods.
- Organise annual insurance cover renewals ensuring comprehensive coverage for all properties.
- Oversee insurance claims, collaborating with the property management agency to ensure they are submitted quickly and resolved effectively.
- Work with the property management agency to ensure properties are compliant with regulations, including health and safety, fire risk, electrical etc.
- Maintain accurate records of leases, contracts, assets, reports, inspections, and correspondence.
- Ensure all documentation complies with property law and regulations, where applicable.
- Act as the primary contact between the landlord and external property managing agents, lettings agents, solicitors, and contractors.
- Provide regular updates to the team on portfolio performance and key lease events.
- Proven experience managing a residential property portfolio, particularly in high-end luxury markets.
- ARLA (NFOPP Propertymark) Level 3 would be desirable or something that would be supported by the business for you to achieve.
- Strong knowledge of property leases, rent reviews, and lease negotiation processes.
- Excellent communication skills for effective relationship management.
- Meticulous attention to detail.
- Proficiency in property budgeting and reviewing financial reporting.
- Familiarity with relevant property regulations and compliance standards.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Ability and confidence to work independently and take responsibility for decision making.
- Strong problem-solving skills and a solution-focused mindset, with the ability to handle property and tenancy issues quickly and diplomatically.
- Understanding of market trends and tenant preferences in luxury properties.
- £40,000 - £50,000 basic
- Discretionary bonus scheme
- Pension scheme
- 25 days annual leave plus bank holidays
- Private medical insurance
- Hybrid working
- Staff social events
