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Delivering advice, accommodation and other move on services to young people with multiple needs who access the Youth Hub project. This will include:
1. Working to ensure young people receive a high-quality service from the point of initial contact to move-on. Taking a hands-on approach to dealing with complex or difficult cases.
2. Carrying out thorough needs assessments with young people accessing the service in order to refer young people into appropriate accommodation and to external specialist services.
3. Providing young people with expert advice and guidance on Accommodation, Welfare Benefits, Housing Benefit and Tenancy rights, Legal Services, and Employment, Education & Training. Monitoring and evaluating young people's progress.
4. Taking a lead on managing the engagement of other relevant external partners, able to provide accommodation and other move on opportunities to young people.
5. Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health, Youth Work and Lifeskills, Outreach and Jobs, Education and Training.
6. Referring young people to a wide range of specialist external advice services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
7. Continued use of feedback and showing a commitment to a service that is sensitive and responsive to clients' needs, involving:
* Completing initial contacts, needs assessments and move on plans with clients
* Ensuring that all relevant work is recorded both in case files and on the NHYC database
* Ensuring risk management and assessment procedures are followed
* Providing advocacy and making referrals to appropriate services
* Ensuring the programme meets the standards required by external assessors and funders
8. Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
