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Job Title: Head of Housing Repairs & Maintenance
Salary: 83,094.00 - 87,513.00 + benefits
Grade: CB4
About the Role:
We are working with Ealing Council to search for an experienced Head of Housing Repairs & Maintenance to lead the operations of our housing repairs and maintenance team. Reporting to the Assistant Director of Housing Asset Management, you will be responsible for delivering high-quality maintenance services that meet the needs of Ealing residents, ensuring our housing stock is safe, secure, and well-maintained.
This is a key leadership role, requiring someone with a strategic mindset, operational expertise, and the ability to build strong relationships with contractors, staff, and residents. Your leadership will drive innovation, efficiency, and outstanding customer satisfaction in service delivery.
Key Responsibilities:
- Lead and inspire teams to deliver high-quality repairs and maintenance services, ensuring compliance with relevant regulations and standards.
- Develop and implement maintenance strategies, including planned and reactive works, to maximise the quality and longevity of the council's housing stock.
- Foster a culture of continuous improvement, innovation, and exceptional customer satisfaction across the service.
- Manage the budget effectively, ensuring compliance with financial and procurement rules while optimising resources and delivering value for money.
- Build and maintain positive working relationships with contractors, residents, and other stakeholders to enhance service delivery.
- Drive performance improvements, monitor KPIs, and provide detailed reports and insights to senior management.
- Ensure robust risk management, business continuity planning, and health and safety practices across all areas of responsibility.
- Represent the council at meetings and events, maintaining high standards of professionalism and collaboration.
About You:
To succeed in this role, you will need:
- Extensive knowledge of housing repairs and maintenance practices within a local authority context.
- Proven leadership experience, with the ability to manage and develop teams effectively.
- Strong financial and budget management skills, with experience in managing contracts with external service providers.
- Commitment to delivering high-quality services and improving customer satisfaction.
- Excellent communication, analytical, and problem-solving skills.
- A degree in a related field (e.g., Construction Management, Housing Management, or Civil Engineering) and membership in a professional body such as CIH or RICS.
Desirable qualifications include project management certifications (e.g., Prince2), formal management training (e.g., ILM Level 5 Diploma), and health and safety qualifications (e.g., NEBOSH or IOSH).
What Is Offer:
- A supportive, inclusive, and forward-thinking work environment.
- Ongoing professional development opportunities.
- A competitive salary and comprehensive benefits package.
How To Apply:
If you are an ambitious and results-driven professional with the skills and experience required for this role, we invite you to apply. Please submit your CV and a cover letter outlining your suitability for the position.
Closing Date for applications: 16th March 2025.
Interview & Assessment Dates: Week Commencing 17th March 2025 onwards.
