Head of Block Management

Dove & Hawk are working with a boutique Block Management department who are seeking an experienced Block Property Manager to step into a Head of Block Management role. If you're looking to take the next step in your career and join a dynamic team focused on delivering high-quality property management services, we want to hear from you!Key Responsibilities:

• Lead and oversee the delivery of high-quality property management services for a wide range of mixed-use, complex developments.
• Manage a diverse portfolio of properties, ensuring each meets the highest standards.
• Foster and maintain strong client relationships, providing exceptional client care.
• Supervise, support and provide training to a team of Property Managers to ensure targets and deadlines are met.
• Contribute to the growth of the business by identifying opportunities to generate additional income, producing tenders and winning new business.
• Stay up-to-date with government regulations and industry guidelines, ensuring compliance across the portfolio.
• Manage and review service contracts and annual orders, ensuring they align with company standards.
• Conduct property inspections and compile detailed reports on findings.
• Undertake regular risk assessments for properties in your portfolio and coordinate necessary actions to mitigate risks.
• Review and address health and safety reports, working with consultants and contractors to implement rectification measures where required.
• Attend and chair client meetings, including some out-of-hours attendance at AGMs.
• Prepare and manage service charge budgets in line with company and client expectations.
• Play an integral role in driving the business forward and contributing to its ongoing success.
• Drive growth and development of the department.
• Mobilise and integrate both new build and existing build Clients into the portfolio.
• Management of Section 20 Consultations, ensuring adherence to the Landlord and Tenant Act 1985

Skills & Experience Required:

• Minimum of 5+ years of experience in Block Property Management.
• Strong IT skills, with proficiency in property management software and Microsoft Office.
• Excellent customer care, communication, and relationship-building skills.
• Exceptional organizational and time management abilities, with the flexibility to handle changing workloads.
• Motivated, proactive, and able to work effectively as part of a team.
• Professional, well-presented, and able to engage confidently with clients and stakeholders.
• IRPM/MTPI qualifications are desirable but not essential.
• Solid knowledge of the Landlord and Tenant Act, as well as RICS and ARMA guidelines.

Salary Budgets: £45-55,000 basic salary plus commissions from new business brought into the portfolio.Required working hours: Monday to Thursday 9am-6pm, Friday 9am-5pm with 2 working from home days.If you're ready to take on a leadership role in a respected company and continue developing your career in Block Property Management, we'd love to hear from you. Apply today or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 10987.

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