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Mortgage Administration Manager
A directly authorised, Independent Mortgage Brokerage. The company's main aim is to provide the best and most impartial advice available to its clientele.
The company are keen to hire a Mortgage Administration Team Manager (overseeing Residential and BTL mortgage cases as well as Bridging and Development Finance Loans) to join their established team based in Godalming, surrey.
Key responsibilities for the Mortgage Administration Manager:
Job activities will include:
- Successfully leading a small team of experienced Mortgage Administrator’s. Providing the team members suitably with technical case administration support and development where required.
- Overseeing the allocation of case files to your team members, whilst also managing your own caseload suitably
- Keying mortgage applications into the different lenders online systems - This in the main will include Residential and BTL mortgage cases as well as the specialist finance market.
- Providing administrative support to the Mortgage Brokers
- Managing the client service experience through to completion - speaking to the clients, lenders, and solicitors to ensure smooth progress of the application
- Detailing all conversations and actions taken in the CRM System. Also becoming familiar with the mortgage sourcing system that is used.
- Gathering original documents from clients, as required by the lenders
- Uploading documents onto the system within the required compliance timescales
- Scanning file documents onto the system and being responsible for ensuring the final file meets the required compliance standards
- Ensuring all work meets the required FCA compliance standards
- Contacting existing clients, to review their circumstances and products
- Assisting the team with any other duties, as reasonably requested
Key candidate attributes for the Mortgage Administration Manager:
- Extensive Mortgage Administration experience (Residential, BTL or specialist mortgage case experience) gained within the independent market, ensuring that you are familiar with multiple lenders mortgage products and online portals/platforms.
- Preferably team leadership/management experience. Alternatively, if you are an ambitious Mortgage Administrator, with a wealth of experience within this sector and you are keen to make a step up into a team leader/manager role, then your application will be welcomed.
- Excellent English written skills and telephone manner, must have experience in dealing with all types of clients from diverse backgrounds
- Must demonstrate technical ability and be confident with mortgage terminology
- Must be able to demonstrate initiative and ability to time manage and prioritise cases through to completion
- Desire to progress in a professional and growing business
