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Property Co-ordinator
EC1
£26k - £27k depending on experience
40 hours per week Monday - Friday on a rota basis + occasional Saturdays on a rota basis
My client, a dynamic, international, fully integrated property investment & management group who focus on multi-unit residential rental are looking for a proactive Accommodation Co-ordinator to join their stylish student accommodation in EC1.
With nearly 50 years of success, 16 of these having been in the UK and employee longevity they are very proud of their highly motivated, professional individuals working within various specialist functions. They have a culture of teamwork and openness. Staff are encouraged to grow by taking ownership for their own areas of responsibilities, and by developing new skills and expertise.
The main purpose of this post is to deliver excellent customer service and sales support through adherence to the core operating procedures.
Other duties include:
- Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
- Provide ‘front of house’ services at the property as required
- Provide effective monitoring and management of residents including arrears, behaviour issues, maintenance and damage
- Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures
- Receive and process front office payments and invoices
- Complete customer check-ins/outs and other resident processes in a timely and accurate manner in line with the core operating procedures
- Exercise initiative in providing excellent customer service, liaising effectively with Managers and other Colleagues.
- Process and respond to sales enquiries in a timely manner
- Perform viewings for customers in line with the core operating procedures
- Attend information events and fairs to provide information to potential customers
- Co-ordinate with Managers on property merchandising and marketing collateral within the city i.e. Show flats, exterior banners, site hoardings, reception areas, social media etc
- Implement and support the companies branded marketing campaigns
- Undertake scheduled flat inspections and recording of same. Complete all resultant actions in a timely manner to include customer charges, liaison with maintenance and cleaning support functions
- Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair
- Other duties that may occur.
To be considered for this great role, you must possess the following skills/attributes:
- Understand the local student accommodation market – Experience working in a student environment is desirable but not essential.
- Experience in PBSA, BTR, Hospitality or Customer service background
- Experience of using business operating systems including Microsoft Office
- Previous administrative experience with problem solving skills and strong attention to detail
- Ability to work shifts that include evenings, weekends and bank holidays
- Ability to work across locations in London.
This is a fab opportunity to really make this role your own and showcase your customer Service skills and be a committed team player.
Extra perks:
- 33 days annual leave including bank holidays
- up to 10% discretionary annual bonus!!
If you would like to know more, please apply now. We are looking forward to hearing from you.
Ritz Rec (Emp Agy)
