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Overview:
We seek a highly organised and efficient individual to join our dynamic team in London as an Assistant Property. You'll play a crucial role in ensuring the smooth operation and maintenance of our residential properties, delivering exceptional service to tenants and residents.
Responsibilities:
- Assist the Property/Block Manager with all aspects of property management, including:
- Tenant/resident liaison: responding to enquiries, managing repairs and maintenance requests, handling complaints, and enforcing lease agreements.
- Property maintenance: coordinating building inspections, arranging contractor quotes and scheduling repairs, ensuring common areas are clean and well-maintained.
- Financial administration: processing invoices, collecting service charges, maintaining accurate records, and preparing financial reports.
- Lease administration: preparing and issuing new leases, managing renewals, and conducting move-in/move-out inspections.
- Health and safety: assisting with fire risk assessments, ensuring fire safety equipment is operational, and reporting accidents and incidents.
- IT systems: maintaining accurate data in property management software, generating reports, and resolving minor IT issues.
- Liaise with contractors, tradespeople, and other service providers to guarantee timely and high-quality service.
- Attend resident meetings and take minutes.
- Maintain a professional and positive demeanour while providing exceptional customer service.
Qualifications:
- Proven experience in property management (preferably residential), ideally in London.
- Excellent communication and interpersonal skills, with the ability to build rapport with residents from diverse backgrounds.
- Strong organisational and administrative skills, with a keen eye for detail.
- Ability to work independently and manage multiple tasks concurrently.
- Proficiency in Microsoft Office Suite and property management software (preferred).
- Excellent written and verbal communication skills.
