Duty Manager - Luxury Residential

Job Title: Duty Manager

Location: LondonType: Full-time, Permanent

Salary: £34,000

About the RoleHyperion Partners are pleased to represent our client, a leading luxury residential managing agent in London, in their search for an exceptional Duty Manager. This is an exciting opportunity for a dedicated professional with a keen eye for detail and a commitment to excellence to join a respected team in one of London's most exclusive residential environments. The Duty Manager will play a pivotal role in ensuring that residents receive the highest levels of service, safety, and satisfaction, fostering a welcoming and well-managed environment at all times.

Responsibilities

• Oversee the daily operations of the residential building, including front-of-house, concierge services, and maintenance teams.

• Manage and respond to residents’ requests and concerns with the utmost professionalism and discretion, ensuring timely and effective resolutions.

• Maintain an exceptional standard of cleanliness, security, and presentation throughout the property.

• Coordinate with service providers and contractors, ensuring that services are delivered to the highest standard.

• Conduct regular property inspections to uphold safety, cleanliness, and quality standards.

• Supervise and support on-site staff, providing guidance, feedback, and assistance as needed to ensure a cohesive and motivated team.

• Report and follow up on any incidents or emergencies, ensuring a swift response in line with company protocols.

Skills and Qualifications

• Have a background in luxury property management, high-end hospitality, or a similar customer-facing role.

• Demonstrate excellent communication, organisational, and problem-solving skills.

• Possess strong leadership qualities, with the ability to manage and motivate a diverse team.

• Be proactive, detail-oriented, and able to manage multiple tasks effectively.

• Be familiar with health, safety, and security protocols relevant to residential properties.

• Maintain a professional appearance and demeanour that reflects the prestige of a luxury residential environment.