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- Preparing accurate property listings, uploading to relevant portals, and organising virtual or in-person viewings
- Processing tenant applications, conducting reference checks, verifying employment and rental histories, and ensuring all documentation is completed correctly
- Preparing tenancy agreements and ensuring all legal documents comply with relevant regulations
- Overseeing the move-in process, providing tenants with necessary information, keys, and property access; coordinating inventories and ensuring the property is ready for occupation
- Acting as a key point of contact for tenants, addressing queries, and providing exceptional customer service throughout the tenancy period
- Addressing and resolving any issues or concerns raised by tenants or landlords promptly and professionally
- Ensuring all lettings comply with current legislation, including tenant deposit schemes, gas safety, EPCs, and relevant housing laws
- Maintaining accurate and up-to-date records of all transactions and correspondence with tenants and landlords
- Ensuring properties meet health and safety standards by overseeing gas safety checks, electrical inspections, and other statutory requirements
- Keeping the property management system updated with information on properties, tenants, and landlords
- Assisting with rent collection, ensuring timely processing of payments, and following up with tenants on missed payments
- Performing general office duties, including handling calls, emails, and other correspondence related to lettings
- Minimum of 2 years’ experience in a lettings or property management role
- Proactive and self-motivated
- Exceptional written and verbal abilities, enabling effective interaction with tenants, landlords, and colleagues
- Strong ability to manage multiple tasks simultaneously and meet deadlines
- Keen eye for detail, especially in preparing documentation and ensuring processes are followed accurately
- Proactive and solution-focused approach to addressing tenant or property issues
- Pension: 5% employer contribution with 3% employee contribution
- Life Assurance: 4x salary
- Income Protection for long-term sickness
- Private Medical Insurance with Bupa
- Dental Cover
- Parking available at selected sites for onsite staff members
- Wellbeing Support: Employee assistance programme with 24/7 helpline, one-to-one counselling, legal and financial advice
- Cycle to Work Scheme
- Travel Season Ticket Loan
- Discount Schemes
