Front of House Co-ordinator

Location - London (this is an onsite in our London office, Monday - Friday 5 days a week)

LCP is an award-winning consultancy providing advice on pensions, investments, insurance, energy, health analytics and employee benefits. We advise nearly one quarter of the FTSE250 and half of the FTSE100 firms. We are a team of over 1200 across our various offices.

We are looking for a Front of House Co-ordinator to join our Facilities and Front of House team in our London office and help to ensure the smooth running of the Client suite, including providing reception and meeting room management services.

What's the role?

The main responsibility is to ensure the smooth running of the Client suite Front of House (FOH) services. This includes the management of meeting room bookings and the provision of services to visiting clients and all other users of the meeting rooms. Working collaboratively with the Hospitality Co-ordinator, the role also includes the supervision of one other Front of House Operative. This role is undertaken as part of the Administration department function which provides wide-ranging support services. Whilst each member of the department has specific responsibility for designated tasks, the department works under a team ethic, whereby assistance and cover is provided by other members of the team.

What will you be doing?

• Co-ordination of all client and internal meeting room bookings
• Managing the look and appearance of the client suite
• Liaising with Partnership Assistants and meeting hosts on expected visitors
• Providing building staff with advanced notification of expected visitors via Proxy Click and Curiosity platforms
• Advising Helpdesk - Digital Services of any PC / VC / miscellaneous presentation equipment requirements
• Meeting and greeting visitors to a high standard and continued care of visitor needs up to and including their departure
• Instructing the FOH Operative of timely set ups/ clear downs etc
• Setting up and clearance of meeting rooms, including reconfiguration of furniture according to required room layout, e.g. boardroom / classroom / theatre style etc. Arranging for assistance from the Facilities team with furniture sets ups and clear downs as necessary
• Maintaining meeting room supplies / equipment e.g. pads, pencils, coasters, audio-visual equipment
• Booking of taxis for clients on request
• Ordering sandwich lunches and breakfasts from local supplier and weekly delivery of fresh fruit
• Providing cover in the absence of the Hospitality Co-ordinator, for example booking outside caterers for formal lunches / buffets etc Liaising with catering and waiting staff when on site

Other duties

• Attending general meetings with Line Manager and attending FOH team meetings
• Carrying out quarterly check ins and annual performance review for the FOH Operative
• Providing general assistance within the Administration dept - providing cover / assistance to/for other members of the Administration team as/when required, e.g. Switchboard cover
• Creating invoices and administering credit card reconciliation

What skills and experience are we looking for?

• Client-facing experience
• Reception and/or catering experience within professional/financial institutions preferred, e.g. legal, insurance, banking etc or in hotels
• Basic knowledge of Microsoft 365 packages
• Knowledge of Condeco room booking system an advantage
• Well organised and thorough, with excellent attention to detail
• Ability to work on own initiative and/or as part of a team with fluctuating workload
• Friendly / sociable personality
• Able to maintain high standard of professionalism at all times as front line client contact
• Keyboard-based switchboard experience an advantage (not essential)

Flexibility of hours worked, duties undertaken and to work from alternative office site as and when necessary

What’s in it for you?

As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks

For your family:

• Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Cycle to work scheme
• Digital GP services

For your wealth:

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans

For others:

• Volunteering opportunities

• And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.