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- Provide central function services, including reception, mail distribution, meeting room support, travel booking, courier services, data entry, and general administration.
- Act as the first point of contact for clients and visitors, issuing security passes and coordinating deliveries.
- Monitor the shared mailbox, respond to enquiries, and direct colleagues and visitors.
- Operate the switchboard, ensuring callers receive high-quality assistance.
- Offer customer-focused administrative services, such as preparing documents, processing donations, and updating databases.
- Support administrative colleagues in other teams, linked to specific projects or programmes.
- Manage and maintain good housekeeping in the multi-functional space, ensuring cleanliness and replenishment of refreshments.
- Comply with data protection legislation.
- Provide ad hoc support during peak periods.
- Assist the Facilities function with the Fire Emergency Evacuation Plan and Health and Safety procedures, liaising with contractors and supporting maintenance work.
- Perform other duties as requested by the Front of House Manager, Building and Facilities Manager, or Executive Director of Finance and Resources.
- Excellent communication and interpersonal skills
- Experience in an administrative and customer-facing environment
- Diplomatic and helpful manner on the telephone
- Ability to engage with a wide range of visitors
- Ability to work as part of a team
- Ability to undertake a range of administrative and general duties
- Proven ability to organise and manage a varied workload
- Ability to work well under pressure
- Proven ability to handle confidential information
- Experience with Microsoft packages, including Excel, Word, Teams, SharePoint, OneDrive, Outlook, PowerPoint
