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Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all.
Key Responsibilities
- Represent KW in a pleasant, service-minded manner, creating a good first impression
- Ensure the highest standards in presentation at the property or properties are maintained at all times and that the Reception area is kept clean, tidy and welcoming.
- Maintain and manage the meeting room schedule
- Greet and assist visitors to the London office and provide refreshments
- Responsible for maintaining the appearance of the public areas – the meeting rooms, reception area and kitchens (keeping them clear of clutter and tidying)
- Responsible for setting up and replenishing the snack stations and coffee machines
- Receive and distribute mail and deliveries
- Be responsible for outgoing mail and couriers
- Order catering/deliveries for breakfast and lunch meetings when required
- Monitor, maintain and order office and kitchen supplies, including stationery and newspaper, magazine subscriptions
- Booking restaurants, taxies, catering, etc as and when required
- Run errands and carry out other duties, as and when required
- Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You must adhere to the dress and appearance guidelines.
- To carry out duties in accordance with instructions by your Line Manager
- To actively participate in the training of cover staff
- Establish a professional working relationship with the Team, and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception desk.
- To promptly assist and direct all visitors in getting to their required location/contact within the building.
- To answer the telephone system for all queries in a professional manner and handle caller’s inquiries whenever possible, redirect as appropriate and pass on messages promptly
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property / properties systems and procedures
- To carefully complete all log reports that may be required by the employer or the building management team.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To be aware of and abide by all rules, terms and conditions of the company at all times.
Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Essential
- Excellent verbal and written communication.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail and ability to multitask.
- Willingness and ability to learn on the job.
- Solid Corporate Customer Service Experience.
- Ability to work under pressure and be flexible, including work out of hours when necessary.
- A bubbly, positive attitude, and a visible passion for customer services.
- Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
Working Hours - 08:45 to 17:30
Salary - £35,000
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Please see our Benefits Booklet for more information.
