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Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all. You will be based at Ground floor Reception and therefore represent the building and will be a first point of contact for all visitors.
Key Responsibilities
- Ensure the highest standards in presentation at the property are maintained at all times. Reception area is kept clean, tidy and welcoming and to five-star audit standards
- Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must always be displayed. If a uniform is supplied it must be kept in an acceptable and clean condition at all times
- To carry out duties in accordance with instructions by your Front of House Manager, Building Manager/Supervisor/RFM
- To greet and sign in external visitors as well as employees based in the building.
- To prepare daily reports for the Building Management team
- To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary
- To close down expired permits on the Property management system.
- To communicate efficiently with all tenant Reception teams to ensure a smooth and quick sign in experience for visitors
- To complete monthly access pass reports for tenants
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building
- To carry out a champion role assigned to them by the Front of House Manager
- To answer the telephone in a professional manner, take messages or transfer calls where necessary
- To communicate with all Building Management teams (Engineering, Security, Housekeeping) when needed to assist visitors or tenants in the building
- To actively participate in the training of cover staff
- To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property systems and procedures to enable you to take control of the property during team members absences or busy periods
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency or fire drills
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures
- To be aware of and abide by all rules, terms and conditions of the company at all times
- Engage with site events and assist with the building app content.
Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Essential
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent standard.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- 8. Good organisational and time management skills.
Working Hours - Operational hours 7am-6pm - allocated shift 9am-6pm but needs to be flexible
Salary - £30,885
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Please see our Benefits Booklet for more information.
