Senior Receptionist

Do you enjoy delivering great service?

Are you able to lead a team and form great working relationships?

Do you have excellent organisational skills and a passion for making improvements?

Job title: Senior Receptionist 

Role: Permanant

Hours: Monday- Friday 9-5 office based 

Salary: £30,191 to £33,576 Per Annum 

Location: Kings Cross

Role Overview: The Senior Receptionist will have day-to-day responsibility for the reception services across both buildings. This includes ensuring reception desks are always covered during core hours and delivering efficient, consistent service.

Key Responsibilities:

• Oversee reception services across both sites.
• Ensure reception desks are staffed during core hours.
• Deliver efficient and consistent service.
• Build and maintain strong working relationships with clients and staff.
• Implement organisational improvements to enhance service delivery.
• Create rotas for all reception cover

Ideal Candidate:

• Experience in a customer-focused environment at a supervisory level.
• Experience of leading or supervising others
• Excellent organisational skills.
• Strong relationship-building and communication skills.
• Passion for delivering high-quality service and making improvements.
• Working knowledge of Microsoft Office including Word, Excel and Teams
• Experience of delivering high-quality services in a customer-focused environment.
• Familiarity with safety and security protocols.
• Experience of working in a multi-tenanted commercial building or business centre.

Communication:

• Clear and confident in verbal and written communications.
• Ability to remain calm and assertive under pressure and use discretion when dealing with difficult or sensitive situations.
• Ability to receive and provide constructive feedback.
• Experience of producing written documentation such as Standard Operating Procedures.
• Experience of providing senior managers with reports or service status updates.

Teamwork & Motivation:

• Dynamic and positive attitude with the ability to promote a culture of cooperation and teamwork by being a key part of a successful Front of House team.

Initiative & Problem Solving:

• Ability to work on own initiative and without close supervision.
• Approachable and adaptable attitude to respond to unexpected changes.
• Experience of developing and implementing new processes to improve efficiency.

Planning and Organisation:

• Knowledge of creating rotas and managing staffing levels to ensure cover during core hours.

Benefits:

• Competitive and attractive pension package.
• A range of family-friendly policies, including adoption, maternity, and paternity pay and leave.
• On-site cafés and restaurant.
• Free access to on-site gym.
• Cycle to work scheme.
• 30 days annual leave (plus Bank Holidays and Concessionary Days).

If you are passionate about delivering exceptional service and have the skills to lead a team, we would love to hear from you!

Apply Now - Interviews to take place on 10th September with an immediate start