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Competitive Salary + bonus + Premium Benefits Package - Health & Fitness Focused - London Based
Following the success of our established first brand, which now employs a team of 20, we're expanding with our second innovative food & beverage concept. Our offering includes exceptional food and protein smoothies designed for high-performance living, with reverse ageing and cutting-edge nutrition at the core of our mission. We're positioned for remarkable growth, with a front-row seat in one of the world's fastest-growing sectors - Health & Wellness.
We're seeking an ambitious Operations Manager ready for a significant challenge and eager to contribute to a high-growth company. This role demands a self-reliant, entrepreneurial mindset. As a close-knit management team with a strong can-do spirit, we're looking for a driven individual who embraces a hands-on approach and is passionate about building an outstanding company from the ground up.
Key responsibilities:
- Running the day-to-day operations of a multi-site operation
- Responsibility for the P&L, driving top-line growth and profitability
- Improving key KPIs including conversion rate and average order value
- Management, monitoring and tracking of budgets & forecasts
- Identifying market trends and new products to launch
- Day-to-day troubleshooting, firefighting and dealing with escalations
- Supporting the Founder with business plan execution
- Creating SOPs and operating procedures throughout the locations
- Managing our POS system and reporting on performance
- Identifying, monitoring and future-proofing against risk throughout the business
- Deploying and managing HACCP/Health & Safety
- Maintaining and building very strong relationships with customers, members and suppliers
- Managing, coaching and getting the best out of each team member
- Recruitment of new staff members
- Helping to shape the business culture with a clear mission and exceptional environment for staff
Ideal candidate:
- Strong Front of House and customer service skills
- Exceptional HR process experience
- Minimum 3 years' experience in multi-site management
- Stable work history
- 'Whatever it takes' start-up mentality
- Ability to manage relationships with partners and stakeholders
- Solution-focused
- Calm under pressure
- Highly motivated, upwardly mobile
- Experience working in hotels, restaurants or cafés
- An interest/passion for fitness and healthy living
- A genuine team-oriented player and highly self-sufficient
Benefits Package:
- Competitive salary
- Performance-based bonus scheme
- Comprehensive private health insurance
- Premium gym membership
- Opportunity to shape a growing brand within the wellness sector
- Direct input into brand development and growth strategy
- Working closely with founder/ CEO in a dynamic environment
If you think this role is for you - we'd love to hear from you!
