General Manager - Restaurant & Wedding Venue

Job SummaryWe are seeking a dynamic and experienced General Manager ready to lead a beautiful wedding venue to new heights of excellence. We are seeking a results-oriented General manager to oversee the operations of Belair House Restaurant and Wedding Venue. As General Manager, you will play a pivotal role in ensuring seamless event execution, fostering client relationships, and driving overall business growth. The ideal candidate will possess a strong background in the hospitality and event industry. This role requires a hands-on leader who can inspire and manage a diverse team while ensuring exceptional service standards are met.

Responsibilities

• Reporting to the Directors.
• Keeping abreast with all relevant industry laws and regulations and ensuring they are implemented to safeguard the venue.
• Overseeing that all relevant Health and Safety laws and procedures are adhered to.
• Overseeing the mandatory yearly re-training for all staff in Fire Safety, Manual Handling, Health and Safety, COSHH and any other essential training.
• Managing the venue staff and keeping them inspired and productive as well as overseeing all weddings and events held at the venue to ensure they are successfully delivered.
• Utilising all company policy and procedures in relation to HR, Finances, Sales, Wedding/Event Delivery, and other key operational matters.
• Collecting and sending accurate payroll information to the Head Office. Verifying and approving all holidays.
• Ensuring that the weekly reporting of all required statistics is carried out accurately.
• Managing the overall security of the venue.
• Stock management and reporting.
• Working with the Directors to plan, schedule and execute any renovations, refurbishment, and major changes to the property.
• Effectively investigating and handling any client complaints so they get fully resolved. Applying all policies and procedures concerning complaints and refunds.
• Holding and performing all duties of the Operations Manager in their absence.
• Maintaining a positive work environment and promoting staff morale, challenging any negativity, and working towards positive outcomes.
• Oversee all aspects of daily operations, including kitchen management.
• Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene.
• Supervise and train staff in culinary techniques, hospitality practices, and customer service excellence.
• Manage inventory control, including ordering supplies and minimising waste.

Skills

• Have 3-5 years of General Manager experience in hospitality with proven track record of target attainment. Ideally in a Restaurant / Wedding venue.
• Strong knowledge of kitchen operations, food safety standards, and culinary practices.
• Excellent supervisory skills with the ability to lead and motivate a diverse team.
• Exceptional communication skills, both verbal and written.
• Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
• Experience in bartending is an advantage but not essential.
• A passion for delivering outstanding customer service and creating memorable dining experiences.

If you are an enthusiastic leader with a passion for the hospitality industry, we invite you to apply for this exciting opportunity as our General Manager.