YOPO is a restaurant which offers an unparalleled culinary experience, blending South American cuisine with the rich tapestry of flavours discovered throughout immersive journeys in Argentina, Chile and Peru.Each dish captures the essence of South American culinary traditions, re-imagined with creative flair.?

We are seeking an experienced Restaurant Manager to join our YOPO Restaurant located in the heart of Central London. You will play a crucial role in maximizing the hotel's revenue potential from our outlets, ensuring high standards of service and creating a restaurant that everyone wants to experience.

Your role will involve collaborating with various departments within the hotel, and suppliers, to ensure that all aspects of our restaurant operations are executed successfully.The ideal candidate must possess a strong background in high quality restaurants at a managerial level within the within the central London market and demonstrate a deep understanding of luxury lifestyle service standards.

What you'll get?

A competitive salary
Health and wellbeing programmes
Access to the auto-enrolment pension scheme
Cashback medical scheme
Perkbox platform
Other employee discounts

What youll do?

Profitability:

To ensure that the budgeted revenues are met through bringing innovative ideas to drive revenue to the outlets. This will be driven by the concept of the menus and service provided.

To ensure all dishes and menu costings are accurate and reflect the budget set.

To maintain a profitable operation where gross profit percentages are met consistently.

Ensure all expenses/costs and payroll % costs are kept within the budget set to ensure profitability.

Employees and training:

Ensure all tribe members are given a thorough coaching in service standards

Hold tasting sessions for YOPO employees when new menus items are implemented.

To ensure all new employees attend the Hotels on-boarding programme within their first month And complete their online Health and Safety training.

Complies with and applies all Human Resource procedures and policies in the management of team members

Manage holidays and absences within team

Forecast and close rotas for the team

Participate in end-to-end recruitment process with HR team

Maintain discipline and standards in the YOPO through the in house SOPs

Conduct appraisals individually with employees before the completion of their 3-month trial period and then annually.

Operations:

Manage all operations of YOPO restaurant, PDR, Jurema Terrace and In room dining

Maintains the standards and methods of service for both above named outlets within the Mandrake

Maintain and update SOPs to ensure consistency of service at all times.

Effectively handles customers complaints and ensure all results are recorded, actioned taken and the complaints followed up accordingly

Ensures all employees have a full knowledge of menu and service standards

Maintenance of the menus ensuring these are up to date at all times, including prices and availability

Completes administrative duties as required for day to day operations.

Ensure stock levels are controlled in line pre agreed levels.

To ensure cash and opening and closing procedures are completed correctly

Manage Micros button creation and updates as required.

To maintain a close working relationship with all hotel departments, especially the kitchen.

Run daily meetings jointly with YOPO and Kitchen team

Bring all VIP YOPO guests to the attention of all employees and keep them informed of new policies and developments in the Restaurant.

To ensure a safe working environment is maintained at all times.

What we are looking for?

Minimum of 1-2 years of experience in Restaurant management within the London hospitality market, preferably in upscale or luxury 5* boutique hotels.
Strong understanding of restaurant management and standards of service
Knowledge of Micros POS systems and PDQs management
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members and other peers
Creative mindset and the ability to think outside the box to create memorable guest experiences and drive revenue.
Knowledge of current industry trends and competitive landscape in Central London
Flexibility to work evenings, weekends, and holidays as required by operating hours and event schedules.

If you have a passion for standards of service, a keen eye for detail, and a commitment to delivering unparalleled guest experiences, we invite you to join The Mandrake Hotel team as our Restaurant Manager.