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We are seeking to hire a Floor Manager to join our team in the City of London for our new restaurant, The Cardinal. Reporting to the Restaurant Manager, the Floor Manager is responsible for the effective management of all associates whilst maintaining the courteous and efficient service of Food and Beverage to guests in accordance with prescribed hotel policies and procedures.
About us
The Cardinal is a friendly neighbourhood restaurant and bar located in Londons City Centre neighbourhood. We are intensely passionate about the revival of a proper gathering place. Our recipe is simple: great drinks, delicious food, warm hospitality, and a convivial space, all without pretence. Our goal is virtuosity. To do the common, uncommonly well. We take a great deal of pride in our offerings and want to provide the best possible experience for our guests.
Destined to be a gathering place for neighbourhood locals, tourists, foodies and revel rousers, The Cardinal will evoke a spirit of comfort and camaraderie. The service will be informal, attentive, friendly, knowledgeable and hospitable.
This is a full-time position and is based on-site at the hotel.
Position: Floor Manager
About the job
- To maintain the highest guest service focus by approaching your job with the guests always in mind.
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- To be flexible, responding quickly and positively to changing requirements including the performance of any tasks required of you.
- To maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
- To actively promote the services and facilities of the Hotel Saint London to residential guests.
- To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
About you
- Proven supervisory/management experience in a similar type of establishment
- Excellent English
- Friendly, approachable and professional
- Demonstrates effective leadership qualities
- Able to work well under pressure
- Excellent customer care skills
- Demonstrates flexibility in 45 hours per week according to the needs of the business
Key requirements
- Excellent communicator at all levels
- Excellent customer care skills
- Excellent organisational and administrative skills
- Friendly, approachable and professional
- Excellent multi-tasking skills
- Available to join immediately
Benefits
- Great work-life balance
- Discounts in Highgate Hotels worldwide
- Private pension
- Employee Assistance Program available
- Complimentary meals on duty
- Career development opportunities
