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Night Manager Role / Concierge.
PLEASE NOTE:THIS IS A LIVE-IN ROLE. YOU'LL HAVE YOUR OWN STUDIO APARTMENT WITHIN THE HOTEL (NO BILLS)
Job Summary
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. FREE ACCOMODATION - Studio apartment within the hotel (no bills)
Salary and hours
Up to £20,000 per annum
Hours 17.00pm to 22.00 pm 6 days a week. On call 22.00pm to 08.00 am
Holiday: 28 days paid holiday Pension: Employer pension contribution
What will I be doing?
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that our Guests have an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for Guests • Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous supervisory experience in Front Office within the hotel/leisure/retail
• Good level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure • Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities:
? Previous experience in the hotel industry
? Previous experience with Front Office Management Systems
? Previous experience with cash handling
