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Job description
Reception Night Manager (Duty Officer)
Responsible to: Front Office Manager
General Scope and Purpose:
To provide a positively memorable stay
Assist guests with luggage (good physical strength required).
General information on the services provided.
To assist with transportation for guests as required
Receiving and recording of mail delivered to the Reception desk.
To assist and supervise the Reception team and act as a Duty Officer as and when required.
Ensure smooth operation of Front Desk
Training new employees
Ensuring the lobby is clean and presentable
Responding to guest complaints or concerns
Assist with making sure the safety of the property
Hours of work:Full-time position
The Front Office operates 365 days a year, 24/7 so shifts will vary pending business levels and requirements.
Duty Officer shifts, 12 hours per day, including 1 hour break. 3 Nights on/3 Nights off. 7pm-7am
The person:
Needs to be physically fit as there will be lots of lifting and carrying. Previous customer service and use of Front Office PMS required. The person will need to provide information to guests travelling around London and help resolve issues as they arise.
This would be an ideal opportunity for a receptionist with some reception experience to develop their skills as a Duty Officer.
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Previous hotel experience essential.
Experience with Front Office PMS system an advantage.
Smart appearance and good grooming standards are expected.
Good command of written and spoken English language required, other languages an advantage.
