Client Services Coordinator - Hybrid

Client Services Coordinator – Hybrid

Location: Hybrid – London, 77 Leadenhall Street, London EC3A 3DE
Salary: £28,000 per annum
Contract Type: Fixed Term Contract, 9 months
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources!

Why Do We Want You

Are you an organised and detail-oriented individual ready to step into a fast-paced administrative role supporting our dynamic legal training team

Please note: We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job purpose, tasks and responsibilities

As the Client Services Coordinator, you will play a vital role in maintaining the smooth operation of Bond Solon’s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders.

You will be responsible for:

• Assisting in the administration of training events and courses.
• Maintaining and developing professional relationships with clients, trainers, and internal teams.
• Liaising with clients to confirm the details of in-house training sessions.
• Coordinating with trainers to ensure they have the necessary documentation and venue (or virtual platform) details.
• Working with internal venue teams to confirm delegate numbers, room arrangements, and other requirements.
• Troubleshooting issues with virtual platforms when necessary.
• Liaising with accreditation bodies to ensure compliance with company qualifications.
• Ordering course materials and ensuring their timely delivery.
• Managing queries from clients and internal teams.
• Handling feedback forms and links.
• Providing cover for other staff members when required.

What’s the Best Thing About This Role

You’ll be at the heart of our training operations, ensuring that our courses run smoothly and efficiently.

You will have the opportunity to interact with a variety of stakeholders and gain insights into the legal training sector.

What’s the Most Challenging Thing About This Role

With multiple training events and clients to manage, you’ll need to stay organized and handle competing priorities, especially when unexpected issues arise.

Essential and desirable capabilities

To be successful in this role, you must have:

• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• A minimum of one year’s experience in an administrative role.
• High level of computer literacy, especially in Word, Excel, and PowerPoint.
• The ability to work well within a team.
• Advanced English written and oral skills.

It would be great if you also have:

• Experience within the training or events sector.

About us

For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards.

Click on “APPLY” today!