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Datacentre Service Coordinator

Radius Consultancy
Posted 6 hours ago, valid for 22 days
Location

London, Greater London SW1A2DX, England

Salary

£35,000 - £40,000 per annum

Contract type

Full Time

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Sonic Summary

info
  • Radius is recruiting for a Service Operations Coordinator for a data centre organization based in London.
  • The role requires supporting the Service Delivery team in providing timely and efficient customer service to ensure high levels of customer satisfaction.
  • Candidates should have at least 2 years of relevant experience and will be responsible for various administrative tasks, including stock control and database management.
  • The position offers a competitive salary ranging from £30,000 to £35,000 per year, depending on experience.
  • Key responsibilities include maintaining records, coordinating deliveries, and supporting the Terminations team with administrative duties.

RadiusisrecruitingforaServiceOperationsCoordinatorforaDatacentreorganisationbasedinLondon

JOBOVERVIEW

TosupportServiceDeliveryteaminprovidingtimelyandefficientcustomerservicetoensurehighestlevelofcustomersatisfaction(CX).

Toprovidesupportinalladministrativeaspectsofstockcontrol,assetauditing,databasemanagement,coordinationofjobhandoversandterminations

ThisroleistocloselycooperatewithCivilsandInstallationmanagerandotherstakeholderstooverseetheassetflowandaccuracyofthedatabaserecords.

Keytasks:

Tomaintain,updateandoverseeCustomerInstallationsteamrecords,databasesandsystems,fostercommunicationflowsandensurecorrectdataisbeingsubmittedforsysteminput

ToassistStocksupervisorwithcablingmaterialstockcheckandauditensuringtheoutcomesareproperlyrecordedandcheckedagainsttheorderdeliveryrecord.

Toliaisewithsuppliersandcoordinatewithrelevantdepartmentstobookandtrackincomingdeliveries.

TosupportandcoordinatedeliveryintakestocorrectlocationsintheabsenceofStocksupervisor

ToassistCivilsandInstallationsManagerwithworkorderhandovers,recordingandprovidingnecessarycommentsontheCRMsystemaccordingly

TosupportServiceDeliveryteamwithadhocadministrativeduties

TomaintainthetrainingandcompetencyMatrixfortheCablingTeam

  • Suppliermanagement
  • IncooperationwithStockSupervisor

ProcessingPurchaseordersonCoupasystembasedonquotationsraisedbyteammembers,overseetheapprovalworkflow,checkthespendagainstthebudgetandkeepthetrackonthedepartmentalCapex/Opexdatabase

Tocarryoutmarketresearchandpricecomparisontoensurecosteffectiveness

Tocoordinatesuppliermeetings,creatingmeetingagenda,takingminutesandcapturingactionspoints.Ensuringtheinformationisdistributedandfolloweruponaccordingly.

TomaintainthestockforuniformsandPPEsfortheCablingteams,planandorderaccordingtotheforecastedneeds.

ToactasafirstpointofcontactforServiceDeskTicketsraisedbyCablingTeam

  • ProvidesupporttotheTerminationsTeam

ToprovidesupporttoCivilsandInstallationsManagerinmaintainingtheceasedatabase,cross-connectsstatuschecksusingAgiloft,PowerBIsystems,cross-connectdeactivationrecordedinSalesforce,managementofadhocceaserequests,matchandprinttheexistingarchiveddocumentationforparticularordersfortheceaseteam

Liaisingwithcustomerstoarrangeaccessandsendnotificationsforfutureceases.

TotakeminutesfortheCeasesTeammeetings,summarisingandtrackingactionpoints

ToprovidesupportinadministrationofTerminationandReductionofFootprintqueue.Liaisingwithrelevantstakeholdersanddepartmentsforinputandclearanceofthequeue.

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