Field Service Engineers (London based)

Field Service Engineer - Coffee

~ Permanent Contract ~ Up to 41.5k p/a ~ Immediate Start ~

Locations:

• South London
• London Region
• North London (3 shifts)
• North London (lates)

Schedule: Day shift with 1 in 4 weekends required

Salary: 33k - 38k basic DOE (OTE up to 41.5k) + Overtime + Company Vehicle

Benefits:

• 25 days holiday
• Pension scheme
• Employee Assistance Program (EAP)
• Life Assurance
• Additional company benefits

Job Description:

Our client is seeking dedicated Field Service Engineers to join their team across various locations in London. This role involves responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to national brands. Your work will be essential in maintaining the performance and quality of coffee equipment, ensuring customer satisfaction.

Duties:

• Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
• Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
• Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
• Follow on-site procedures, including introducing yourself to the site manager and adhering to all Health and Safety protocols.
• Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
• Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
• Manage and replenish spare parts inventory using a hand-held unit.

Requirements:

• Strong understanding of coffee quality and coffee equipment.
• Robust problem-solving skills with an electrical/mechanical background.
• Excellent customer service skills.
• Computer literate with a clean driving license.
• Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.

How to Apply:

• Mobile: (phone number removed)
• Telephone: (phone number removed)
• Email: (url removed)