Service Delivery Manager

Service Delivery Manager
£45,000 - £55,000 plus benefits including training and certifications
Camden, London, NW1
Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager

My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP / Managed Services space, to oversee the successful delivery of their IT services to external clients.

Service Delivery Manager – More Info:

This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties:

• Lead and manage a small team of service delivery professionals, fostering a culture of high performance and continuous improvement.
• Develop and implement service delivery processes and procedures, ensuring they are efficient, cost-effective, and aligned with industry best practices.
• Manage client relationships, proactively identifying and resolving issues, and ensuring clear communication throughout the service lifecycle.
• Monitor and track key performance indicators (KPIs) to measure service quality and identify areas for improvement.
• Collaborate with internal technical teams to coordinate and deliver appropriate IT solutions tailored to each client's needs.
• Act as the primary point of contact for assigned clients, fostering strong relationships.
• Proactively identify opportunities for upselling and cross-selling IT support services to existing clients.

Over To You! The successful Service Delivery Manager will have;

• A bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as a Service Delivery Manager or similar role.
• Experience working for an MSP / IT Managed Services Provider.
• Strong leadership and team management skills.
• Demonstrated ability to provide excellent client service and effectively manage client relationships.
• Strong technical knowledge and understanding of IT infrastructure, hardware, software, and networking concepts.
• IT certifications / qualifications preferred and knowledge of IT service management frameworks (e.g., ITIL) desirable.

In return, my client offers a generous basic salary, support and payment for training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment as acting as an employment agency regarding this vacancy.