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Aftersales Manager - Chiswick
Salary: £45,000 - £55,000 basic salary with an OTE of £65,000, plus a company car.Working Hours: Monday to Friday, 8:00 AM to 6:00 PM, with alternate Saturdays from 8:00 AM to 1:00 PM.
Are you an experienced Aftersales Manager looking for a new challenge?
Discover an amazing opportunity with a busy main dealer in Chiswick!
An Aftersales Manager is required for this well-established and highly successful site.
Responsibilities:
- Plan, control, and monitor processes in customer service areas while managing and developing employees.
- Improve the performance of the service team through effective coaching and performance management.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales).
- Monitor and evaluate customer needs and competitor activity, ensuring marketing campaigns are relevant and targeted.
- Accurately record all daily operating controls and KPIs.
- Ensure premises, tools, equipment, and other dealership assets are controlled and used effectively.
- Maintain effective expense control in line with agreed objectives through regular examination and review of management accounts and budgets.
The Ideal Candidate:
- Previous experience managing both service and parts departments is essential.
- A solid career history within a main dealer Aftersales department.
- Confident relationship builder with the ability to engage with customers at all levels.
- Extensive career in Aftersales management.
- Ability to create a positive working atmosphere, motivate the team, and ensure service targets are met.
- Process and statistics driven, with an entrepreneurial flair to drive the business forward.
- Proven ability to deliver high CSI results with a passion for customer service excellence.
- Knowledge of vehicle design, manufacture, and legislation.
- A full UK driving licence is required.
If you’re ready to take the next step in your career and join a successful motor company, apply today!
Job Reference: MD385
