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Audio Visual Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.
REQUIREMENTS:
? 4+ years of experience in managing IT and AV equipment, as well as computer software systems
? Proven experience in leadership roles, including leading team members
? Customer service or hospitality experience preferred
? Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio
mixers, wireless microphone systems, seamless video switchers, and projectors/displays
? Understanding of Crestron control and hardware endpoints
? Basic knowledge of data networking principles, architecture, and applications
? Experience in the basic installation, configuration, operation, and administration of operating
systems, applications, and hardware for Macs, PCs, LANs, and servers.
? Ability to lead and manage team members effectively, collaborating with internal and external
clients
? Familiarity with CRM applications
Physical Requirements
? Flexible, long, and weekend hours sometimes required
? Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
? Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
? Ability to stand, sit, or walk for an extended period of time
? Ability to climb and work on a ladder for lengthy periods of time
Equipment & Technical Qualifications
? Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
? Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
? Lighting: Up lights, GOBOs, Basic dimming
? IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
? Control: Familiarity with Crestron control systems and associated hardware
The Audio Visual Manager is responsible for Operations Management:
? Provide ad-hoc troubleshooting and assistance to customers of all technology competency
level
? Management/troubleshooting of AV equipment, including but not limited to audio, video,
lighting, computer networking systems and hardware; both in-house and client systems
? Coordinate with clients in advance to pre-program and ensure all their technological requirements are seamlessly in place for their arrival
? Provide consultative support to technology sales for client programs
? Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
? Provide genuine, anticipatory customer service by establishing good working relationships with team members and vendors
? Attend planning and pre-production meetings
? Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
? Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
? Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
? Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with our company prior to the start of their meeting or event
? Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with our company's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry
dynamics
? Assist in any areas of daily operation
? Responsible for Training & Development
? Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
? Participate in collaborative project efforts with both the technology team and other departments
? Participate in employee appraisals
? Mentor AV Specialists to provide a consistent level of customer service
Interview and hire prospective candidates for all positions in the department, Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
Review and stay current on all departmental SOPs on a quarterly basis
The Audio Visual Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.
? Review P&L/General Ledger reports for department/location ensuring accuracy
? Approve and submit vendor invoices to Accounts Payable in a timely fashion
? Participate in annual budgeting process for team members location
? Maintain and uphold our company's cultural standards
? Perform other duties as requested by management
