- Team Leadership: Motivate, coach, and inspire the team, ensuring they perform to their full potential. Oversee staff scheduling, task delegation, and employee development.
- Customer Service Excellence: Uphold all the businesses customer service guidelines, assist with queries and complaints, and ensure all staff provide a high-quality customer experience.
- Store Operations: Manage stock levels, ensure accurate till procedures, cash handling, and compliance with Health & Safety regulations. Ensure the store is clean, safe, and well-stocked.
- Sales & Performance: Analyse KPIs and collaborate with the Area Manager to boost sales. Take a performance-oriented approach to improve both individual and store results.
- Future Planning: Contribute to long-term store planning within the broader company strategy.
- Strong leadership and communication skills with the ability to motivate and develop a team.
- Must have had experience working as Store Manager for a store generating £8million + per year.Â
- Proven experience in a customer-facing role, preferably with supervisory responsibilities.
- Basic computer, reading, writing, and numerical skills.
- Strong organisational and problem-solving abilities, with experience in scheduling and task delegation.
- Positive attitude, strong work ethic, and commitment to the company’s values.