AV Technician

AV Technician required: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for an AV Technician.If you are an AV Technician, please do read on:

As an Audio Visual Technician (AV Technician), your primary responsibility is to ensure the delivery of audiovisual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events.

Key Responsibilities

Responsibilities include, but not limited to:

1. Technical Support and Setup:

• Set up and dismantle audiovisual and video conference equipment according to client requirements.
• Support and facilitate virtual meetings and events.
• Run the audiovisual aspect of presentations for meetings & conferences.
• Support video calls and webinars, coordinating with remote offices and external parties for setup and smooth operations.
• Provide technical support for in-person and virtual meetings, ensuring all systems are functioning properly.
• Assist clients in the use of fixed and portable audiovisual equipment.
• Support the team in testing meeting room systems and virtual platforms on a day-to-day basis.
• Maintain total confidentiality regarding sensitive information received for presentations and broadcasts.

1. Incident Management and Equipment Maintenance:

• Raise and track tickets for all incidents using the onsite ticketing system.
• Ensure timely resolution of audiovisual service incidents.
• Assist in the implementation of the preventative maintenance schedule for AV equipment.
• Report all equipment faults and service requests through established procedures.
• Conduct regular scheduled testing of meeting rooms, equipment, and related systems.

Desirable skills

• Aptitude for providing a high level of customer service.
• Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
• Technical knowledge of audiovisual systems and ability to resolve issues.
• Ability to quickly identify and resolve technical issues, minimizing downtime during live meetings and events.
• Capability to troubleshoot and resolve technical issues remotely.
• Excellent organizational skills, flexibility, and adaptability to handle diverse tasks during the working day.
• Willingness to work collaboratively with team members and take instructions.
• Ability to handle difficult situations effectively.
• Professional and positive demeanor when interacting with customers.
• Excellent communication skills to engage with individuals at all levels.
• Ability to work under pressure and meet deadlines.
• Flexible approach to adapt to changing work schedules.
• Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.