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- Hold a caseload of approximately 8-12 key clients and conduct regular key working sessions resulting in Support Plans that are person-centred, trauma informed and enable progression.
- Complete comprehensive risk and needs assessments and risk management plans.
- Support service users to access and feel safe in engaging with specialist support in relation to their needs (i.e., substance use, health, mental health, complex trauma, offending, street activity).
- Work in partnership with other departments and external agencies to ensure that client needs are assessed and addressed appropriately.
- Support service users to access and sustain their accommodation.
- Ensure key clients' income is maximised by accessing appropriate benefits, supporting to acquire budgeting skills and set up bank accounts.
- Prepare void rooms for letting within agreed target times and efficiently process referrals by carrying out initial needs assessments and interviews.
- Carry out room and building checks and report and follow up on all hazards, repairs and maintenance issues.
- Support client peers to make recovery visible in the schemes and, where appropriate, to co-deliver activities.
- Support clients that may be ready to move into work, education, or training by assisting them to access suitable courses or placements.
- DBS on the update service
- Experience of working with complex needs clients (former rough sleepers, homelessness, substance use, mental health, complex trauma, or repeat offending/street based ASB).
- Experience of helping people to identify personal goals and supporting them through a process of change.
- Experience of managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
- Experience of working in partnership with a range of individuals/agencies to coordinate activities and achieve positive outcomes.
- A non-judgemental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach.
- Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience.
- An understanding of professional boundaries and their importance when delivering trauma-informed support.
- Familiarity with IT applications and basic keyboard skills and the ability to maintain accurate records and manage own administrative tasks
