- Create a safe and psychologically informed environment
- Conduct assessments and develop user-led support plans
- Provide high-quality support with life skills and appointments
- Manage a caseload of key clients, including those with complex needs
- Facilitate group activities
- Liaise with internal and external partners
- Monitor and report incidents, ensuring compliance with Health and Safety
- Experience working with individuals with substance misuse and challenging behaviour
- Ability to handle emergency situations calmly
- Understanding of safeguarding, health and safety, and personal care needs
- Ability to assess risks and create user-led support plans
- Knowledge of mental health, substance misuse, and service user involvement