Housing Advisor (Part Time)

Our client, an excellent housing provider based in Southwest London has a new opportunity for a part time Housing Advisor. This is a permanent opportunity at 18 hours per week (hours flexible) and the salary for the role is 19,163 per annum - hybrid working (mainly office or site based but there is flexibility for some home working).

If this is of interest to you, please apply today.

In your role you'll:

• Investigate and resolve housing management and antisocial behaviour (ASB) cases.
• Work with our legal partners and represent RHP at court during legal proceedings.
• Develop an excellent knowledge of safeguarding adults and children so you can identify, manage, and support customers and represent RHP at multiagency case reviews.
• Investigate and respond to incidents of hoarding and other forms of neglect.
• Write and present witness statements and case reviews and advocate for RHP at stakeholder meetings.
• Develop good working knowledge of housing legislation and use this to address tenancy breaches.
• Tackle crime and ASB on our estates, working with the police and other agencies.
• Have professional relationships with the community mental health team and social services, arranging support for customers whose tenancy is at risk.
• Manage and resolve complex high-level ASB, working with other agencies to act quickly and proportionately protecting residents, victims, and perpetrators.
• Resolve complex sensitive casework that may involve child protection issues, adults at risk and or customers who present a risk to themselves or the community as a result of their behaviour.
• Carry out visits to inspect properties or meet with customers where there are concerns regarding the tenancy and take appropriate action.
• Support the development and implementation of effective housing policies and procedures.
• Work with the South West London Fraud Partnership (SWLFP) to investigate and prevent fraud and subletting.

We're looking for someone with experience of:

• Working in a similar role, managing all aspects of housing related cases including ASB.
• Working as part of a team that delivers stellar service.
• Using IT systems proficiently including Word, Excel, PowerPoint, databases and email.
• Ability to travel to attend meetings and carry out regular site and customer visits.

It'd blow us away if you had:

• Experience of using Microsoft CRM.