Housing Application Officer

My client is seeking a dedicated Housing Applications Officer to join their Housing Needs and Support division. This role is crucial in ensuring that service users have access to affordable housing through the Homesearch bidding scheme. You will be responsible for processing housing applications, verifying documentation, and providing guidance on housing options in line with council policies and housing legislation.
 
The successful candidate will have experience in processing housing applications for a local authority, who understands the relationship between the decisions they make and that of the Housing Allocations scheme which governs them.
 
You will also need experience in dealing with decisions that require both efficiency and/or application of an allocations scheme.
 
The role is hybrid and requires office presence 3 x a week.
 
 
The Role
·Assess and register housing applicants, determining eligibility for the Homesearch bidding scheme based on council policies and relevant housing legislation.
·Provide detailed advice to service users and external agencies on housing priorities and alternatives, ensuring clear guidance aligned with the council's allocations scheme.
·Work with internal departments to deliver training and support on housing registration processes.
·Assist in the development of fraud prevention measures, referring cases to relevant authorities when necessary.
·Maintain and update the housing application database, ensuring accurate records and generating performance reports.
·Address and resolve enquiries and complaints from the public, agencies, and senior management.
 
The Ideal Candidate
·Strong knowledge of housing legislation, local authority lettings schemes, and homelessness duties.
·Experience with Northgate is essential
·Proven experience in administration, data input, and statistical reporting.
·Experience in delivering services to individuals in housing need.
·Strong organizational skills with the ability to meet deadlines.
·Excellent communication skills, both written and verbal, with the ability to listen actively and respond to queries sensitively.
·Ability to work effectively with diverse groups and maintain accurate records.
 
***Candidates must have the right to work in the UK to be considered for this role***
 
What you need to do now: 
If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW 
 
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
 
FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Zubair at Carrington West on (phone number removed) for more information.
 
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us.