Housing Officer

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in South West London.

As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained.

Duties:

• Manage a designated patch of properties, ensuring effective service delivery.
• Provide excellent customer service to residents, addressing their needs and concerns promptly and professionally.
• Support vulnerable individuals, offering guidance and assistance as needed.
• Work efficiently to meet deadlines and manage a varied caseload.
• Adhere to and implement housing policies and procedures.

Person Specification:

• Proven experience in the housing sector, preferably with a local authority or registered social landlord.
• Strong customer service skills with a commitment to delivering high standards.
• Experience in supporting vulnerable clients, demonstrating empathy and understanding.
• Excellent time management and organisational skills.
• Familiarity with housing policies and procedures, ensuring compliance and best practices.