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We are seeking an experienced Housing Officer to provide frontline housing management services across a designated patch of properties. This role is onsite and community-based, requiring excellent housing knowledge and experience working within a local authority or registered social landlord.
As a key point of contact for residents, you will be responsible for tenancy management, customer support, and compliance with housing policies, ensuring a high standard of service is maintained.
Key Responsibilities
路Manage a designated patch of properties, ensuring effective service delivery, property standards, and tenant satisfaction.
路Conduct regular estate inspections, ensuring compliance with health & safety and tenancy agreements.
路Investigate and resolve tenancy breaches, including anti-social behaviour (ASB), subletting, and rent arrears.
路Support residents with housing advice, signposting to relevant services, and addressing their concerns.
路Deliver high-quality customer service, ensuring resident queries are handled professionally and efficiently.
路Provide support to vulnerable residents, ensuring access to appropriate services and safeguarding where necessary.
路Work collaboratively with housing teams, social services, and external agencies to secure the best outcomes for tenants.
路Ensure all housing policies, procedures, and legal requirements are followed.
路Prepare and serve legal notices where necessary, supporting court proceedings and enforcement action.
路Keep accurate case records and reports, ensuring compliance with data protection regulations.
About You
路Proven experience in housing management, ideally within a local authority or registered social landlord.
路Strong understanding of tenancy law, housing legislation, and compliance requirements.
路Experience in dealing with ASB, tenancy sustainment, and supporting vulnerable residents.
路Familiarity with rent collection, arrears management, and income recovery processes.
路Excellent customer service and communication skills, with a focus on resident engagement.
路Strong problem-solving and case management abilities.
路Ability to manage competing priorities in a fast-paced environment.
路IT proficiency, including housing management systems and case recording tools.
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How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
