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We are seeking a dedicated Housing Officer to deliver a high-quality, customer-focused, and responsive housing management service to residents. You will play a vital role in ensuring tenancy sustainment, managing estate issues, and fostering positive relationships within the community. This is an opportunity to make a meaningful impact by supporting residents, resolving disputes, and maintaining well-managed housing estates.
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Key Responsibilities
路Manage a range of housing management functions, including tenancy sign-ups, viewings, and resident engagement.
路Conduct estate visits and inspections, ensuring high standards of property and community management.
路Develop strong working relationships with Tenants and Residents' Associations to promote engagement and community involvement.
路Handle nuisance and anti-social behaviour (ASB) cases, working with mediation partners and escalating cases where necessary.
路Provide effective responses to correspondence, complaints, and member enquiries, ensuring timely and professional communication.
路Identify and support vulnerable residents, signposting them to relevant support services.
路Act promptly on safeguarding concerns, ensuring compliance with policies and procedures.
路Collaborate with internal departments, external agencies, and stakeholders to deliver multi-agency responses to complex cases.
路Prepare and manage legal action for tenancy breaches, including possession and injunction proceedings.
路Represent the organisation at court hearings and evictions, maintaining a professional approach.
路Stay informed on relevant legislation, policies, and best practices in housing management.
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About You
路Proven experience in housing management or a related field.
路Strong knowledge of housing law, tenancy agreements, and safeguarding responsibilities.
路Experience in handling anti-social behaviour, tenancy breaches, and dispute resolution.
路Ability to build and maintain strong relationships with residents, partners, and stakeholders.
路Excellent written and verbal communication skills, with experience drafting responses for complaints and member enquiries.
路Ability to work autonomously and manage a diverse workload in a fast-paced environment.
路Strong problem-solving and negotiation skills, with a commitment to resident support and community wellbeing.
路Knowledge of relevant legislation and good practice in social housing.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
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Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
