Housing Support Assistant

Role:              Housing Support Assistant

Based:           Lewisham

Rate:              £16 - £18 umb

Start Date:     ASAP

Duration:       Temp ongoing

Hours:           28 hours per week on site across 2 houses

                      Monday – Thursday 9am – 5pm

                      (1 weekend day per month either Saturday or Sunday 10am – 4pm with 3 days

                       in week)                                  

Our client, a specialist charity is looking for a Housing Support Assistant to join their team to provide effective and efficient Customer, Housing, IT, and Finance support to the ReConnect+ Project team 

Synopsis of duties:

• Provide high level of customer care and support to all project service users 
• Support the team in carrying out their Health and Safety and property checks as required
• Support the team in answering telephones and taking messages
• Collect, record, and distribute incoming and outgoing mail
• Maintain stationery, stock and office supplies and coordinate maintenance of office equipment
• Coordinate the reporting of service users and office/communal areas maintenance Repairs with L&Q, other Landlords, or Head office 
• Assist service users in providing access for works 
• Support the team in co-ordinating statistical returns for commissioners, funders and owning landlords 
• Liaise with the HR department at Head office re absence, annual leave, training etc
• Support service users by escorting them to appointments and groups or to carry out key tasks like shopping in the community for health, welfare and developing their independence. 
• Support service users to attend regular forums and contribute to the day to day running and development of the project. 
• Support service users in group activities including celebrations of cultural or diversity days.
• Assist service users to review their accounts and refer any arrears issues to Support workers to resolve 
• Assisting service users in making any calls with Housing benefit/ UC to resolve benefit queries 
• Assisting team to prepare information for Head Office including voids information
• Assist team with any financial returns 
• Liaise with the finance team at Head Office regarding petty cash, invoicing and keeping an electronic audit trail of spent monies etc.

Essential Requirements

• Experience of working with women involved in the Criminal Justice System would be advantageous
• Experience of delivering a PIE/ Trauma informed support service

• Enhanced Adult and Child DBS on the update service or dated within the last 12 months

Supporting Futures Consulting acts as both an employer and an agency