Back to search
We are seeking a proactive and customer-focused Rental Income Support Officer to manage a patch of properties and help maximise rental income of approximately 拢70m per annum. Operating within a commercially driven, customer-centric environment, you will play a crucial role in income collection, tenancy sustainment, and early intervention to prevent rent arrears from escalating.
This is an exciting opportunity to work closely with tenants, internal teams, and external agencies, ensuring compliance with statutory regulations, welfare reforms, and court protocols while providing high-quality customer service.
Key Responsibilities
路Income Management: Maximise rental income through early intervention and direct engagement, ensuring accounts are kept up to date.
路Case Management: Handle a range of resident queries, from rent refunds to eviction proceedings, ensuring compliance with court pre-action protocol.
路Welfare & Benefit Advice: Identify residents eligible for Housing Benefit and Universal Credit, providing guidance to ensure income is sustained.
路Legal & Enforcement: Prepare court instructions for possession hearings, attend evictions, and liaise with legal representatives.
路Resident Support & Safeguarding: Conduct home visits, refer tenants to support agencies, and work with social services to protect vulnerable residents.
路Stakeholder Engagement: Develop partnerships with debt advice agencies, credit unions, social care teams, and advocacy groups to support tenants.
路Training & Development: Assist with training new team members and interns to strengthen income management knowledge.
About You
路Strong background in income management, tenancy sustainment, or housing finance within a social housing setting.
路In-depth understanding of housing legislation, welfare reforms, and court pre-action protocol.
路Experience working in customer-facing roles, managing rent accounts and liaising with external agencies.
路Knowledge of benefits systems, including Universal Credit and Housing Benefit.
路Excellent negotiation and communication skills to resolve rent arrears and prevent tenancy breakdowns.
路Ability to work autonomously while delivering against financial targets.
路Strong analytical and problem-solving skills, with experience handling complex housing cases.
路Proficiency in financial record-keeping and IT systems.
路Educated to A-Level or NVQ Level 3 (or equivalent experience).
路Housing-related qualifications (e.g., CIH Level 3) are desirable but not essential.
聽
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
