Head of Services

Head of Services

Permanent

£51,000

North London, Finchley - Fully Office based

This is an exciting new opportunity for a leader of services and operations to work as Director of Services for a leading training and child & adolescent psychotherapy and counselling charity. The organisaiton provides high quality, low-cost therapeutic support to children, young people and their families presenting complex mental, emotional and behavioural issues

The Director of Services is responsible for leading on strategic growth, community engagement, service delivery and financial sustainability, as well as the management of the service’s daily activities involved in service delivery.

Key duties and responsibilities:

• Provide the overall direction for the therapy services in line with the CEO and the Board of Trustees’ vision for the charity including the centre services, schools’ projects, organisations, and local community engagement.
• Leading on the strategic growth, overseeing and management of Services at the centre, including external bookings. Supporting and line management of 5 staff members, across facilities and service delivery
• Owning and developing the Services’ business plan to activate vision for growth of services and financial sustainability of the Centre. Ongoing responsibility for developing new business opportunities and developing additional revenue streams. Setting budgets and targets for Services.
• Liaising with external agencies, statutory and non-statutory organisations, schools, head teachers, senior schools’ staff, and governors in order to nurture relationships, identify new clients and secure new contracts.
• Promoting and raising awareness of the services through existing networks, local publicity and building social media presence.
• Preparing tenders and grant applications, to secure financial sustainability of the service when applicable.
• Reporting to funders on how grants are used to meet specifications set out in tenders and applications.
• Updating and implementing policies across the organisation
• Leading on administrative, marketing and budgeting responsibilities relating to the smooth running of services.
• Preparing internal reporting and progress updates for the CEO and Board of Trustees as required.

Skills and experience required:

• Previous experience of working at a senior level within service delivery setting
• Ability to think strategically and creatively with a solution focused attitude.
• Confidence, integrity, and professionalism.
• A self-starter, proactive attitude, enthusiasm, and commitment.
• Sensitive negotiating skills and competences of a team player.
• Experience of developing policies.
• Ability to line manage members of staff.
• Skills in business planning and budgeting.
• Excellent interpersonal and communication skills.
• Ability to deliver presentations in a clear, concise, and professional manner, using appropriate technology.
• Awareness of Children Mental Health Services (CAMHS) and related settings such as education, social care, health, public sector.
• Good knowledge and understanding of primary and secondary school environments.