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The Agency Contracts Manager will lead and motivate a team to ensure the effective management of agency contracts, delivering high-quality services to residents while maintaining compliance with housing management standards.
They will advocate for residents, drive continuous improvements, and oversee operational processes related to repairs, safety, and financial management, ensuring a positive impact on both residents and the organisation.
Client Details
The client is a large housing organisation dedicated to providing high-quality, safe, and affordable homes for residents. They are committed to continuous improvement in service delivery, focusing on customer satisfaction, effective management of external partners, and fostering a positive environment for both their staff and residents.
Description
- Lead and manage a team of officers to ensure high-quality service delivery and achievement of KPIs.
- Oversee the agency-managed portfolio, ensuring compliance with contracts and effective housing management.
- Advocate for residents, driving improvements in service delivery and customer satisfaction.
- Manage relationships with internal and external stakeholders, including contractors and local authorities.
- Monitor and mitigate risks related to housing safety, repairs, and financial management.
- Ensure staff development through training, performance management, and clear individual objectives.
Profile
The successful candidate will be an experienced leader with a strong track record of managing teams and exceeding KPIs in a housing or service-oriented environment. They will have excellent communication and negotiation skills, with the ability to manage complex relationships and resolve conflicts effectively. The candidate will possess a deep understanding of housing management, contract compliance, and risk mitigation, as well as a passion for delivering high-quality customer service.
Job Offer
- Competitive package
- Generous annual leave
- Excellent pension
- Flexible working
