Head of Customer Relations (Social Housing)

Head of Customer Relations (Social Housing)Housing - North London£50,000 per annum + benefitsPermanent

About the clientThe Management Recruitment Group is seeking a Head of Customer Relations for a housing provider in North London.

AccountabilitiesOverall responsibility for ensuring the delivery of high standards of support to all customers.Oversee the development of a welcoming, accessible Community Hub.Ensuring compliance with relevant Regulator of Social Housing Standards.Oversee tenant involvement, monitoring engagement and satisfaction.Ensure effective customer relationship management policies are in place, helping the organisation meet the needs of its diverse tenant group.Identify potential fundraising opportunities in advancement of the organisations added social value.Responsibility for maintaining the agreed brand management standards.Manage an effective Customer Relations team.

Candidate RequirementsWell organised, self-motivated, positive and conscientious, able to achieve high standards of performance and having thorough attention to detail.Ability to work under pressure and deadlines.Knowledge of not-for-profit operations and the legislation/compliance requirements.Professional Qualification compliant with the Competence and Conduct Standard.Strong IT skills, including familiarity with the Microsoft Office suite.Ability to analyse and present data in an accessible format.Excellent communication skills, both written and verbal.Understanding of project management.Experience of managing a customer service function is essential.Experience of managing a number of different team functions is essential.Experience within the Social Housing sector is desirable.Experience of working within a not-for-profit organisation is desirable.Experience of overseeing volunteer programme operations is desirable.