Home
London
Social services manager
Head of Member Services

Head of Member Services

Edward Mann Group

Posted 3 days ago, valid for 2 days

London, Greater London EC1R 0WX

£40,000 - £48,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The Head of Member Services position is a remote role based in London, offering a salary between £50,000 and £60,000, along with an essential car use allowance and benefits like a pension and 25 days of holiday.
The successful candidate will join a growing non-profit organization that focuses on creating efficiencies and savings for its clients in the housing sector.
The role involves leading account and asset management, providing services to members, and maintaining relationships with stakeholders across the London region.
Candidates should have experience in account or asset management within the housing, construction, or building sectors, with a basic understanding of procurement preferred but not required.
This position requires strong relationship management skills and the ability to engage with multiple stakeholders, with occasional travel to events and client visits.

Title: Head of Member Services

Sector: Housing

Location: Remote/London

Salary & Package: £50,000 - £60,000, essential car use allowance (c. £1,500), Pension, 25 days Holiday (increasing with service) and other fringe benefits

Sea Global are proud to be partnering with one of the UK’s leading non for profit organisations, who have rich history and work to create efficiencies and savings for clients.

Over the past few years they have grown tremendously in size, now with over 180 clients, they are looking to add to the Member Services team. They run consortium procurement and are always looking at ways they can deliver more efficiently for their members. They are ideally looking for someone with Account Management or Asset Management experience within the Housing Sector.

Reporting into the Director of Member Services, the successful candidate will work in a team who are a close-knit bunch and are really supportive. This role will mostly be from home but does require you to get to events and visit clients from time to time.

Please read on for full details:

Role & Responsibilities

Lead on account & asset management
Provide service to a range of members across the London region
Manage relationships with the members across the specified region to secure member engagement and maintain good relationships
Develop and nurture relationships with internal colleagues and external clients

Experience & Requirements

Account or asset management experience
Experienced within the Housing / Construction / Building sectors
Has a basic understanding of Procurement, ideally from public sector procurement (but this is not essential)
Is used to managing relationships with multiple stakeholders

Apply now in a few quick clicks

Head of Member Services

Residential Home Manager

Policy Manager

Policy Manager, Care Services