Housing Liaison Officer

Novax Recruitment

Posted 2 days ago, valid for 20 days

London, Greater London N8 7HR, England

Full Time

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Sonic Summary

The Housing Liaison Officer position is located in Haringey within the Tenancy Management team, focusing on providing high-quality support to tenants.
Candidates should have experience working with the public in a service delivery setting and a solid understanding of social housing and tenancy law.
Key responsibilities include managing tenancy issues, addressing anti-social behaviour, supporting void management, and conducting welfare checks for vulnerable residents.
Strong communication, organizational, and IT skills are essential, along with the ability to work independently and collaboratively.
The role offers a salary of £35,000 and requires at least two years of relevant experience in a housing environment.

Housing Liaison OfficerLocation: HaringeyDirectorate: Placemaking and HousingBusiness Unit: Tenancy Management

About the RoleWe are seeking a dedicated Housing Liaison Officer to join our Tenancy Management team. You will play a key role in delivering a high-quality, flexible, and value-for-money service to tenants, supporting tenancy management and acting as a visible presence on our estates to ensure residents feel safe, supported, and satisfied.

Key Responsibilities

Manage tenancy issues including new tenancies, tenancy changes, and tenancy sustainment.
Respond to low-level anti-social behaviour and liaise with key partners to resolve issues.
Support void management processes including viewings and sign-ups.
Conduct tenancy checks, visits, and welfare support for vulnerable residents.
Attend resident meetings and build positive relationships with key stakeholders.

About You

Experience working with the public in a service delivery setting.
Understanding of social housing, tenancy law, and safeguarding.
Strong communication, organisational, and IT skills.
Ability to work independently and as part of a team, managing priorities effectively.

Desirable: Housing qualification and experience in a housing environment.

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