Housing Officer

HOUSING OFFICER•    Location: Central London•    Job Type: Permanent•    Hybrid working (2 days work from home)•    Salary: Competitive + benefits

One of our housing association clients is seeking a dedicated Housing Officer to join their dynamic team, overseeing a diverse patch of approximately 350 mixed tenure properties. This role is ideal for someone who can work independently and effectively manage complex housing-related matters. The successful candidate will be based in a unique housing association in Central London, providing outstanding service and maintaining safe, well-kept properties.Day-to-Day of the Role:•    Proactively communicate with residents across various channels including phone, email, and notice boards, ensuring they are always well-informed.•    Oversee the management of properties, ensuring they are safe and well-maintained in collaboration with the property team.•    Handle all housing-related matters such as tenancy, lettings, and anti-social behaviour, collaborating with dedicated income officers as needed.•    Provide exceptional customer service, fully resolving complaints and maintaining high satisfaction among residents.•    Engage with local authorities, support agencies, legal advisors, and other professional advisors to effectively manage housing issues.•    Conduct monthly block inspections to ensure high standards of maintenance and safety.•    Manage the end-to-end tenancy process, including allocations, lettings, support, and fraud checks.•    Lead on complex tenancy and anti-social behaviour cases, providing robust support and solutions in line with policies.Required Skills & Qualifications:•    Degree-level education or equivalent; working towards Level 3 Chartered Institute of Housing is desirable.•    Minimum of 3 years’ experience in delivering housing management services.•    Strong experience working with multiple agencies to resolve issues.•    Excellent communication skills, both written and verbal, with the ability to empathise and connect with residents.•    Proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of using complex databases and systems accurately.•    Demonstrated ability to problem-solve, negotiate, and manage complex cases effectively.•    Customer-centric approach, with a focus on exceeding resident expectations and delivering high-quality service.