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Job Title: Housing OfficerLocation: Onsite and across the borough (limited WFH)
We are seeking a dedicated and experienced Housing Officer to manage a portfolio of properties and deliver frontline housing services to our residents. This role involves both office-based and customer-facing responsibilities, ensuring that our residents receive exceptional support and service. The successful candidate will report directly to the Housing Team Manager.
Key Responsibilities:
- Manage a designated patch of properties, ensuring effective service delivery.
- Provide excellent customer service to residents, addressing their needs and concerns promptly and professionally.
- Support vulnerable individuals, offering guidance and assistance as needed.
- Work efficiently to meet deadlines and manage a varied caseload.
- Adhere to and implement housing policies and procedures.
Required Skills and Experience:
- Proven experience in the housing sector, preferably with a local authority or registered social landlord.
- Strong customer service skills with a commitment to delivering high standards.
- Experience in supporting vulnerable clients, demonstrating empathy and understanding.
- Excellent time management and organizational skills.
- Familiarity with housing policies and procedures, ensuring compliance and best practices.
