Neighbourhood Officer

Our local authority client based in North London are urgently seeking an experienced Neighbourhood Officer.

*£25.17 an hour Umbrella*

Role Purpose

This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people’s lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities.

Example outcomes or objectives that this role will deliver:

• To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
• To develop skills and knowledge in key areas to meet the needs of residents;
• To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;
• To support residents to solve problems at their root cause to build future resilience for individual residents and our communities;
• To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;

Technical Knowledge and Experience:

• Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions;
• Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery;
• Ability to understand patterns of resident demands and provide a flexible approach according to individual needs;
• Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example:
  • Money, Debt and budgeting;
  • Resolving disputes;
  • Tenancy law;
  • Housing Options.
  • Employment and skills;
  • Health and support;

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.