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About the Role:An opportunity has arisen for an experienced Senior Neighbourhood Housing Officer to join a dynamic housing team within the London Borough of Lambeth. This role is responsible for supervising a team of Neighbourhood Housing Officers, Assistant Neighbourhood Housing Officers, and Estate Caretaking staff, ensuring the delivery of a high-quality frontline housing service to tenants, leaseholders, and key stakeholders.
Key Responsibilities:
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Supervise and coordinate a team, ensuring effective service delivery, performance management, and staff development.
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Oversee tenancy and estate management, including tenancy enforcement, anti-social behaviour cases, and resident engagement.
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Manage housing casework, ensuring compliance with tenancy agreements and council policies.
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Work closely with tenant and resident associations, ensuring effective communication and issue resolution.
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Ensure compliance with health and safety regulations, financial controls, and legal requirements.
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Conduct estate inspections, monitor contract compliance, and oversee maintenance services.
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Respond promptly to complaints, member enquiries, and disputes, ensuring effective resolutions.
Requirements:
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Previous experience in social housing, housing management, or a related field.
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Strong knowledge of housing legislation, tenancy enforcement, and best practices.
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Experience supervising teams, handling complex tenancy issues, and managing performance.
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Excellent communication and stakeholder management skills.
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Ability to work flexibly, including occasional evening and weekend meetings.
How to Apply:If you are an experienced housing professional looking for a challenging yet rewarding role, apply now with your CV and a cover letter outlining your relevant experience.
