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Desktop Applications Engineer - Global Law Firm

Ryder Reid Legal Ltd
Posted 6 hours ago, valid for 25 days
Location

London, Greater London EC1R 0WX

Salary

£40,000 - £48,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Ryder Reid Legal is seeking a Desktop Applications Engineer for a permanent position at a global law firm in London.
  • The role requires a minimum of 3 years of experience in engineering Windows desktops and supporting applications in an enterprise environment.
  • Key responsibilities include expert troubleshooting, developing training materials, conducting product testing, and engaging with stakeholders.
  • Candidates must be proficient in SCCM, PowerShell, and have experience with software packaging and automation tools, along with a willingness to provide 24x7 on-call support.
  • The salary for this position is competitive and commensurate with experience.

Ryder Reid Legal is recruiting for a skilled Desktop Applications Engineer to join one of our global law firm clients on a permanent basis at their London office. The ideal candidate would be a dedicated professional to manage and provide 3rd level support for the firm's essential tools.

Key Responsibilities:

  • Expert Troubleshooting: Resolve complex application and document issues, often working directly with users.
  • Training & Documentation: Develop training materials and documentation to improve front-line support and first-call resolution.
  • Product Testing: Conduct initial product testing and create test scripts for the QA team.
  • Scripting & Automation: Use scripting and automation to deploy software, gather system data, and resolve issues on a large scale.
  • Stakeholder Engagement: Understand business challenges and requirements, representing these needs to vendors.
  • Industry Research: Stay updated on best practices and application trends in the legal industry.

Qualifications:

  • Proven experience in engineering Windows desktops and supporting applications in an enterprise environment.
  • Strong understanding of SCCM, PowerShell, and software deployment technologies.
  • Ability to provide 24x7 on-call support on a rotating schedule, with quick response times.
  • Availability to work nights and weekends for system maintenance and support.

Technologies/Software:

  • Microsoft Office, Adobe Acrobat, and other document processing tools.
  • Strong knowledge of Windows 10/11 systems management and troubleshooting.
  • Experience with software packaging and automation tools like Installshield and AutoIt.
  • Proficiency in Microsoft SCCM and PowerShell.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For almost thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://company/ryder-reid-legal

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.