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Location: London
Duration: 12-Month Contract
Rate: Competitive
Why Join Us?
We're seeking a skilled Desktop Support Engineer to join our customer-facing team in London. You'll play a crucial role in supporting our Non-Trading operations, interacting with users both onsite and remotely. This is an exciting opportunity to provide high-level support for executives, assist with system issues, and work alongside technology partners to implement impactful solutions.
If you thrive in a dynamic, fast-paced environment, enjoy problem-solving, and have a passion for delivering exceptional technical support, this role is for you!
Key Responsibilities:
- Act as a key contact for escalations and service desk enquiries
- Manage and resolve high-severity business-impacting incidents
- Collaborate with engineering teams to improve processes and applications
- Review and update system documentation to ensure accuracy
- Provide executive support and assist users with accessibility needs
- Diagnose, analyze, and fix software/system faults
- Liaise with technology partners and vendors
- Maintain awareness of technology risks and their business impact
- Assist with system-related activities (IMAC)
- Follow the remote support model to ensure seamless service delivery
Essential Skills:
- Proficiency in PC/Laptop/Virtual Terminal support (Windows 10)
- Experience with Windows Office Suites (2010, 2013, O365) and core application suites
- Market Data troubleshooting, including Reuters Eikon and Bloomberg
- Mobile/Remote connectivity support (e.g., Blackberry, iPhone, iPad, VPN, RemotePC)
Desirable Qualifications:
- Associate Degree (preferred)
- Industry or role-specific experience
- Microsoft Certifications (MCSE/MCSA/MCP)
Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
