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Senior Retail Sales Advisor
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join this team at our brachn in Putney, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager - experience with our products isn't strictly necessary, if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.
In store customers can find an extensive range of wallpapers and fabric pattern books as well as a vast selection of designer and trade paints. The team between them have a wealth of industry experience so it’s no wonder we have built up a strong customer base and we are proud of our reputation for being the decorators first choice. The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm. (Saturdays on a rota)
As a Senior Retail Sales Advisor, some of your responsibilities will include:
• Assist the Branch Manager with developing the branch and the team including deputising in their absence• Provide exceptional service to customers in branch, to deliver upon our reputation for quality service• Have keyholder responsibilities, cashing up and associated supervisory tasks• Allocate work to the team, keeping them motivated and driven• Use product knowledge to provide recommendations and help customers find the best product for their needs• Planning and agreeing sales forecasts with the Branch Manager in line with Company targets• Ensuring orders and enquiries are dealt with and followed up on promptly• Mix paint for Customers, process specialist orders, and request special stock within the Branch network• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales• Assisting with stock maintenance in the branch
